Shipping & Return

SHIPPING

How long does it take to receive my order?

Items will be shipped via standard USPS First-Class mail in a padded envelop unless different shipping options were selected. 
(With a delivery confirmation number. however, First-class mail doesn't have Insurance. Insurance is an optional and can be purchased separately by USPS)

Please note that shipping times do NOT include production times.
But we always try to get your order done faster for rush orders.  Our standard production time is 2-7 business days

  • First-class within U.S. : 2-6 business days
  • First-class INTERNATIONAL : 1-3 weeks depending on the custom processing
  • Priority mail within U.S. : 2-3 business days
  • Priority mail INTERNATIONAL : 5-10 business days
  • Express mail within U.S. : 1-2 business days
  • Express mail INTERNATIONAL : 3-5 business days

 

Where can I track my package?

Tracking number will be provided when your order has been shipped.  USPS tracking can take few days to update.  For First-class international mail there are no detail tracking of the package, however USPS does provide delivery confirmation.  Please visit USPS website for detailed tracking and information.

Lost package?

Once the package is shipped we are not responsible for incorrect address or lost packages that is marked "delivered"  We do provide option for insurance or signature upon delivery, please contact us for more detail.

Do you ship international?

Yes, we ship world wide!

Will I be charged duties and taxes for my international order?

Buyers are responsible for any customs and import taxes that may apply in their country. Rates for international packages and customs vary by nation, and aren’t reflected in our pricing or shipping charges.

We're not responsible for delay in shipment due to customs.

 

RETURNS
Can I return my order?
Sorry, no returns after sale. Once a handmade item is sold, we do not accept returns. We believe in transparent communication and encourage customers to thoroughly inspect items before making a purchase.
What if the items got damaged or broken?

We offer a complimentary repair service for items that are damaged or broken upon arrival. To initiate the repair process, please follow these steps:
Contact our customer service team at email: thepearlcreationsny@gmail.com within 7 days of receiving the damaged item.
  • Provide your order number, a detailed description of the damage, and clear photographs illustrating the issue. Our customer service team will guide you through the necessary steps and provide instructions on returning the damaged item to us.
  • The damaged item must be returned in its original packaging, if possible. Our repair service covers damages caused during transit or manufacturing defects.
  • Customers are responsible for shipping costs associated with returning the damaged item to us. We will cover the shipping costs for returning the repaired item to you.
  • Please allow 10 business days for us to assess and repair the damaged item. We will keep you informed of the progress throughout the process.